Shipping & Delivery
- FREE shipping to the contiguous United States (lower 48 states)
- Order processing: 1–2 business days
- Transit time: 3–5 business days
- Total delivery time: 4–7 business days
- Order cut-off: 12:00 PM PT, Monday–Friday
- Tracking emailed as soon as your order ships
Returns, Refunds & Exchanges
- Returns accepted within 30 days of delivery
- Refund issued within 7 days of receiving your return
- No restocking fee · exchanges accepted
- Return shipping is paid by the customer (free for damaged, defective or incorrect items)
- Cancel free of charge any time before your order ships
2-Year Warranty
Covers manufacturing defects in zippers, stitching, hardware, handles and straps for 2 years from delivery. Damaged on arrival? Contact us within 48 hours with photos for a free replacement or full refund.
| Shipping Cost | FREE – no minimum order |
| Order Processing | 1–2 business days |
| Transit Time | 3–5 business days |
| Total Delivery Time | 4–7 business days |
| Order Cut-Off Time | 12:00 PM Pacific Time (PT), Monday – Friday |
| Ships To | All addresses in the contiguous United States (lower 48 states) |
| Carriers | UPS, FedEx or USPS – delivered to your door |
| Tracking | Emailed as soon as your order ships · Track your order |
| Damaged on Arrival | Contact us within 48 hours with photos – free replacement or full refund |
Business days are Monday to Friday, excluding US public holidays. Orders placed after the cut-off time, on weekends or holidays begin processing the next business day. Read the full Shipping Policy.
Returns & Refunds
- Return within 30 days of delivery
- Items should be unused, in original condition with tags and accessories
- Refund issued to your original payment method within 7 days of receiving your return
- No restocking fee
- Exchanges accepted for a different color or style
- Return shipping is paid by the customer – free for damaged, defective or incorrect items
2-Year Warranty
- Covers zippers, stitching, hardware, handles, straps and lining seams
- Repair or replacement for approved claims
- We cover shipping for approved warranty claims
- Not covered: normal wear and tear, accidents, misuse, water or stain damage
When will my order arrive?
Orders are processed in 1–2 business days and delivered in 3–5 business days after shipping – 4–7 business days in total. Shipping is free.
Can I cancel or change my order?
Yes – free of charge any time before your order ships. Contact us with your order number by live chat, phone or email.
Does my bag arrive ready to use?
Yes. Every Jimzee bag arrives fully assembled – just clip on the detachable strap if one is included.
Can I pay in installments?
Yes. Choose Afterpay at checkout to pay in 4 interest-free payments every two weeks. How it works.
What if my item arrives damaged?
Contact us within 48 hours of delivery with photos and we'll send a free replacement or a full refund, including return shipping.
More answers on our FAQs page.
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