Last updated: October 17, 2026

No Assembly Required

Every Jimzee product arrives fully assembled and ready to use. There are no tools, installation or professional setup required, and we do not offer or charge for assembly or installation services.

Simple Setup Tips

  • Detachable straps: some bags include a detachable shoulder, crossbody, chain or wrist strap. Simply clip the strap’s hooks onto the D-rings on each side of the bag and adjust the length with the buckle.
  • Shape: bags are shipped with protective stuffing; remove the paper and protective film from hardware before use.
  • Carry-on suitcases: arrive with wheels and handles already attached. Press the button on the handle to extend or retract it.
  • USB laptop backpacks: connect your own power bank to the internal cable and your phone cable to the external port. Power banks and cables are not included.

Missing or Damaged Parts

If a strap or accessory shown in the “What’s Included” section of the product page is missing, or a part arrives damaged, contact us within 48 hours of delivery. We will send the missing or replacement part free of charge.

Need Help?

Our live chat is available 24/7 if you need help attaching a strap or using any feature of your bag.

Related: Warranty & Replacement · Refund & Return Policy

Contact Details

Have a question about this page, an order or a product? Our team is here to help.

  • Store Name: Jimzee
  • Website: https://jimzee.com/
  • Address: 6524 County Road 145, Kenedy, TX 78119, USA
  • Phone: +1 (740) 954-3033
  • Email: help@jimzee.com
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time). Closed on weekends and US public holidays; messages received outside these hours are answered on the next business day.
  • Live Chat Support: Available 24/7 – click the chat icon on any page of our website for instant help with orders, products, shipping and returns, any time of day or night.