Refund & Return Policy

Last updated: October 17, 2026

We want you to love your Jimzee purchase. If you are not completely satisfied, our return process is simple and fair.

Policy at a Glance

1. Return Window

You may return any item within 30 days of the delivery date. Returns requested after 30 days cannot be accepted, except for warranty claims under our Warranty & Replacement.

2. Return Conditions

• Items must be unused, unworn and in their original condition
• All tags, dust bags, straps and included accessories must be returned
• Please pack the item securely, ideally in its original packaging

3. How to Start a Return

1. Contact us by live chat (24/7), email help@jimzee.com or phone +1 (740) 954-3033 with your order number and the item you want to return.
2. We will send you a Return Authorization and the return address within 1 business day. Please do not send items back without a Return Authorization.
3. Pack the item securely and ship it using a trackable shipping service.
4. Once we receive and inspect your return, we issue your refund or ship your exchange.

4. Refunds

Refunds are issued to your original payment method within 7 days of receiving your returned item. You will receive an email confirmation as soon as it is processed. The time for the credit to show on your statement depends on your bank or payment provider. Afterpay refunds are returned to your Afterpay account.

5. No Restocking Fee

We never charge a restocking fee. You receive a full refund of the item price for every eligible return.

6. Return Shipping Costs

• Change-of-mind returns and exchanges: the customer is responsible for the return shipping cost.
• Damaged, defective or incorrect items: Jimzee pays for return shipping and provides a prepaid return label.

Because outbound shipping is free, no shipping charge is deducted from your refund.

7. Exchanges

Exchanges are accepted within 30 days of delivery for a different color or style. Contact us to arrange your exchange; once your return is shipped and tracked, we send your new item with free shipping. If the new item costs more, we will collect the difference; if it costs less, we refund the difference within 7 days.

8. Damaged Shipments

1. Inspect your package on arrival. If the box or item is damaged, contact us within 48 hours of delivery.
2. Send your order number and clear photos of the item, the box and the shipping label.
3. We will send a free replacement or issue a full refund – your choice – at no cost to you, including return shipping.

9. Defective Products

1. If you notice a defect (for example a faulty zipper, loose stitching or broken hardware), contact us with your order number, a description and photos or a short video.
2. Within 30 days of delivery you may choose a replacement or a full refund. After 30 days, defects are covered by our 2 years warranty (repair or replacement).
3. We cover return shipping for verified defective items.

10. Wrong Item Received

If you received the wrong item, contact us within 48 hours of delivery. We will ship the correct item free of charge and provide a prepaid label for the incorrect one.

11. Order Cancellation

You can cancel your order free of charge any time before it ships. Contact us with your order number and we will cancel it and issue a full refund to your original payment method. Once your order has shipped, it can no longer be cancelled, but you may return it under this policy.

Contact Details

Have a question about this page, an order or a product? Our team is here to help.

• Store Name: Jimzee
• Website: https://jimzee.com/
• Address: 6524 County Road 145, Kenedy, TX 78119, USA
• Phone: +1 (740) 954-3033
• Email: help@jimzee.com
• Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time). Closed on weekends and US public holidays; messages received outside these hours are answered on the next business day.
• Live Chat Support: Available 24/7 – click the chat icon on any page of our website for instant help with orders, products, shipping and returns, any time of day or night.