Find quick answers to the questions we hear most. Can’t find what you need? Chat with us 24/7 or email help@jimzee.com.

Ordering

How do I place an order?

Browse our collection, choose the bag you love and click Add to Cart. When you are ready, open your cart, click Checkout, enter your shipping and billing details, choose your payment method (credit/debit card, PayPal, Google Pay or Afterpay) and place your order. You will receive an order confirmation email right away.

Can I cancel my order?

Yes. You can cancel your order free of charge any time before it ships – just contact us with your order number by live chat, phone or email and you will receive a full refund to your original payment method. Once an order has shipped it can no longer be cancelled, but you can return it within 30 days of delivery under our Refund & Return Policy.

Can I change my shipping address?

Yes, as long as your order has not shipped yet. Contact us as soon as possible with your order number and the correct address. Orders placed before 12:00 PM Pacific Time (PT), Monday to Friday may be processed the same day, so please reach out quickly. Once a package is in transit we are unable to change the address.

Shipping

Do you ship nationwide?

Yes. We offer FREE shipping on every order to all addresses within the contiguous United States (the lower 48 states). At this time we do not ship to Alaska, Hawaii, US territories, APO/FPO addresses or international destinations.

How long will delivery take?

Orders are processed in 1–2 business days and delivered in 3–5 business days after shipping, for a total delivery time of 4–7 business days. Orders placed after 12:00 PM Pacific Time (PT), Monday to Friday or on weekends/holidays begin processing the next business day.

How are large items delivered?

All Jimzee products – including our largest items such as weekender bags and carry-on suitcases – are shipped by standard parcel carriers (such as UPS, FedEx or USPS) directly to your door. No freight delivery, appointment or special equipment is needed. See our Freight Shipping Policy for details.

Will the carrier call before delivery?

Parcel carriers do not usually call before delivery. Instead, you will receive email updates with your tracking number, and you can follow every step of the journey online. If you are not home, the carrier will leave the package in a safe place or leave a notice, depending on the carrier and your location.

How do I track my order?

As soon as your order ships, we email you a tracking number and link. Click the link to see real-time updates from the carrier. If you cannot find the email, check your spam folder or contact us and we will send it again.

Products

Does my bag arrive assembled?

Yes. Every Jimzee bag arrives ready to use. The only step you may need is to clip on the detachable shoulder or crossbody strap where one is included. Carry-on suitcases arrive fully assembled with wheels and handles attached. See our Assembly & Installation Policy.

Does it include a battery?

No – none of our products need or include a battery. Our laptop backpack with a USB charging port has a built-in cable so you can connect your own power bank inside the bag; the power bank itself is not included.

Does it include a charger?

No charger is needed or included. Our bags do not use electricity. The USB port on selected laptop backpacks simply passes power from your own power bank to your phone using your own charging cable.

What is included?

Each product page lists exactly what comes in the box under What’s Included. Most handbags include the bag, any detachable strap shown and a protective dust bag. Wallets, wristlets, travel bags and luggage include the item and any strap shown in the photos.

Is a warranty included?

Yes. Every Jimzee product includes a 2 years warranty against manufacturing defects in materials and workmanship, such as faulty zippers, stitching, hardware and straps. See our Warranty & Replacement for full details.

Are the materials genuine leather?

Unless a product page states otherwise, our bags are made from premium vegan leather (PU), nylon, canvas or the other materials listed in each product’s specifications. We always list the actual material on the product page.

Returns

What is your return policy?

You can return any item within 30 days of delivery. Items should be unused and in original condition with tags and all included accessories. We charge no restocking fee, and your refund is issued within 7 days of receiving your return. Exchanges are also accepted. See our Refund & Return Policy.

What if my item arrives damaged?

We’re sorry! Please contact us within 48 hours of delivery with your order number and photos of the item and packaging. We will send a free replacement or issue a full refund – you will not pay anything for return shipping on a damaged item.

Who pays return shipping?

For change-of-mind returns and exchanges, the customer is responsible for the return shipping cost. If your item arrived damaged, defective or was not the item you ordered, we cover the return shipping and send you a prepaid label.

Can I exchange my item?

Yes, exchanges are accepted within 30 days of delivery for a different color or style. Simply contact us to arrange it – we ship your new item free of charge once your return is on its way.

How do refunds work with Afterpay?

Refunds for Afterpay orders are returned to your Afterpay account, which adjusts your remaining installments. See How to Use Afterpay at Checkout.

Contact Details

Have a question about this page, an order or a product? Our team is here to help.

  • Store Name: Jimzee
  • Website: https://jimzee.com/
  • Address: 6524 County Road 145, Kenedy, TX 78119, USA
  • Phone: +1 (740) 954-3033
  • Email: help@jimzee.com
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time). Closed on weekends and US public holidays; messages received outside these hours are answered on the next business day.
  • Live Chat Support: Available 24/7 – click the chat icon on any page of our website for instant help with orders, products, shipping and returns, any time of day or night.