Last updated: October 17, 2026

2 Years Warranty on Every Jimzee Product

We stand behind the quality of our bags. Every product purchased from jimzee.com is covered by a 2 years limited warranty from the date of delivery against defects in materials and workmanship under normal use.

What’s Covered

  • Zippers that break, separate or stop working
  • Stitching or seams that come undone
  • Hardware failure – clasps, buckles, rings, magnetic snaps, frames and locks
  • Handles and straps that detach or break at the attachment point
  • Lining that tears at the seams
  • Peeling or cracking of the material caused by a manufacturing defect
  • Carry-on suitcases: broken wheels, telescopic handles or carry handles under normal use

What’s Not Covered

  • Normal wear and tear, such as scuffs, scratches, softening of materials and natural fading over time
  • Damage from accidents, misuse, overloading or improper care
  • Water, heat, chemical, ink, makeup or stain damage
  • Damage caused by pets, sharp objects or fire
  • Products that have been altered or repaired by anyone other than Jimzee
  • Damage to luggage caused by airlines or other carriers (please file a claim with the carrier)
  • Loss or theft
  • Products bought from unauthorized sellers (see Authorized Retailer & Authenticity)

How to Make a Warranty Claim

  1. Contact us by live chat (24/7), email help@jimzee.com or phone +1 (740) 954-3033.
  2. Provide your order number, a description of the problem, and clear photos or a short video of the defect.
  3. Our team reviews your claim within 2 business days.
  4. If approved, we will repair or replace the item. If the same product is no longer available, we will replace it with one of equal value or issue a store credit.

Replacement Shipping

For approved warranty claims, Jimzee covers the cost of shipping the replacement to you, and provides a prepaid label if we need the defective item returned.

Defects Within the First 30 days

If you notice a defect within 30 days of delivery, you can choose a replacement or a full refund under our Refund & Return Policy, with refunds issued within 7 days.

Damaged on Arrival

Items damaged in transit are handled separately: please contact us within 48 hours of delivery with photos and we will send a free replacement or full refund.

Contact Details

Have a question about this page, an order or a product? Our team is here to help.

  • Store Name: Jimzee
  • Website: https://jimzee.com/
  • Address: 6524 County Road 145, Kenedy, TX 78119, USA
  • Phone: +1 (740) 954-3033
  • Email: help@jimzee.com
  • Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time). Closed on weekends and US public holidays; messages received outside these hours are answered on the next business day.
  • Live Chat Support: Available 24/7 – click the chat icon on any page of our website for instant help with orders, products, shipping and returns, any time of day or night.