Shipping Policy
Last updated: October 17, 2026
Free Shipping on Every Order
Jimzee offers FREE standard shipping on all orders to all addresses within the contiguous United States (the lower 48 states) – no minimum purchase required.
Delivery Time
| Stage | Time |
|---|---|
| Order Processing | 1–2 business days |
| Transit Time | 3–5 business days |
| Total Delivery Time | 4–7 business days |
Business days are Monday to Friday, excluding US public holidays.
Order Cut-Off Time
Orders placed before 12:00 PM Pacific Time (PT), Monday to Friday begin processing the same business day. Orders placed after the cut-off time, or on weekends and holidays, begin processing on the next business day.
Shipping Area
We currently ship to all addresses within the contiguous United States (the lower 48 states). We do not ship to Alaska, Hawaii, US territories, APO/FPO/DPO addresses or international destinations at this time.
Carriers and Tracking
Orders are shipped with trusted parcel carriers such as UPS, FedEx or USPS. As soon as your order ships, you will receive an email with your tracking number and link so you can follow your package to your door.
Delivery
All Jimzee products ship as standard parcels and are delivered to your door – no freight delivery or appointment is needed (see Freight Shipping Policy). Please make sure your shipping address is complete and correct. If you need to change it, contact us before your order ships.
Order Cancellation and Address Changes
Orders can be cancelled or updated free of charge any time before they ship. Once shipped, an order cannot be cancelled or redirected, but it can be returned within 30 days of delivery under our Refund & Return Policy.
Damaged, Lost or Delayed Packages
- Damaged on arrival: contact us within 48 hours of delivery with photos of the item and packaging. We will send a free replacement or a full refund, and we cover any return shipping.
- Lost package: if tracking has not updated for 5 business days or shows delivered but you cannot find it, contact us. We will work with the carrier and, if the package is confirmed lost, ship a replacement at no cost or issue a full refund.
- Delays: weather and carrier volume can occasionally cause delays beyond 4–7 business days. We will keep you updated and help with any concerns.
Returns Shipping
For change-of-mind returns and exchanges, the customer pays the return shipping cost. There is no restocking fee, and refunds are issued within 7 days of receiving the return. See our Refund & Return Policy.
Contact Details
Have a question about this page, an order or a product? Our team is here to help.
- Store Name: Jimzee
- Website: https://jimzee.com/
- Address: 6524 County Road 145, Kenedy, TX 78119, USA
- Phone: +1 (740) 954-3033
- Email: help@jimzee.com
- Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (Pacific Time). Closed on weekends and US public holidays; messages received outside these hours are answered on the next business day.
- Live Chat Support: Available 24/7 – click the chat icon on any page of our website for instant help with orders, products, shipping and returns, any time of day or night.